Review the current path.
Identify missing property references, confusing mobile pages and follow-up that is difficult to find.
Project process
Follow one inquiry from the property page to the team.
Use an anonymized example to see which context needs to reach the person responding.
Check the existing tools.
Review listing-provider permissions, customer systems and calendars before choosing custom work. Confirm account owners and supported connections.
Agree on the first result.
Define the visitor or staff task, approved content and checks. Plan the release around active work and preserve a recovery option.
Try changed and incomplete inquiries.
Use fictional properties and contacts to check missing details, changed listing information and a request awaiting assignment. Keep simulations away from real prospects.
Hand over the maintenance.
Document who updates content, reviews inquiries and investigates a broken connection. Agree separately on ongoing support.